West hotel offers several payment methods for a guaranteed reservation:
1. With no prepayment – cash payment upon arrival
- Please call the reception desk: +7 (48535) 34378 or +7 (915) 965-8066.
- Check in before 6 pm.
- Payment for the room at the hotel.
- If you arrive after 6 pm, please call.
- If you do not give us a heads up about your late arrival, your reservation will be cancelled.
2. Wire prepayment for companies
- Please pay for your stay in advance by wire transfer.
- After services are rendered you will receive document originals (receipts, invoices) by mail sent to your company address.
- Download Maloe, LLC banking details for wire trasnfer.
3. Wire prepayment for individuals
- Please pay for your stay from your bank account or by money order at any bank.
- Download payment order to Maloe, LLC.
4. Cancellation policy
We reserve the right to withhold a non-refundable amount from your prepaid sum as follows:
- 25% – if the booking is cancelled no later than 48 hours before your arrival date;
- 50% – if the booking is cancelled less than 48 hours but more than 24 hours before your arrival date;
- 100% – if the booking is cancelled less than 24 hours before the arrival date.
- Money will be sent back to the credit card within 2 weeks from the room cancellation date but no later than within 1 month.
5. Departure hour
- The hour of departure from the hotel – 12 pm.
- А per hour charge will be applied if the guest continues to stay after 12 pm.
- Check-in – after 2 pm.
6. Room replacement
The hotel reserves the right by way of exception to offer the client a different room of the same category and quality or higher at the same price.